If the potential member is reaching out regarding being ineligible for Therapy

Thank you for reaching out and expressing this issue to us. At this time, Vida Health can only provide Therapy to those who have mild to moderate depression or anxiety.

Vida is committed to providing support only when it is appropriate and safe to do so for Vida participants. Based on the information you provided, you may not be suitable for digital health coaching or therapy at this time. We have gone ahead and CC'd our Care Navigator team on this email in order to assist you with this issue you are facing.

Vida cares about ensuring that coaches and therapists are working within their scope of practice and that Vida users are receiving the right support at the right time. While Vida health coaching is right for many, it is not the right tool for every individual at every time. Depending on the type of case, it may be appropriate to seek more specialized care from a licensed professional.

If you need assistance seeking local care for yourself, please reach out to our clinical staff at vidacares@vida.com who are more than happy to help with recommendations. However, if you need immediate assistance, please refer to our Get Immediate Support! document.

Please let us know if you have any additional questions or concerns.