What Happens to my Data?

We use the information we collect to provide and improve our services, communicate with you, and meet legal obligations.

1. To Provide, Operate, and Improve Our Services

• To provide, operate, administer, and troubleshoot the Services to you, including creating your account, matching you with a provider, and facilitating the delivery of our Services.

• To identify representatives and providers in your area.

• To analyze usage patterns and performance of our Services and to improve our Services.

• To conduct internal research, reporting, and data analytics.

• To enable third parties or agents to help Vida maintain the Services, analyze how users use the services, or provide other administrative services to Vida.

2. To Communicate and Market to You

• To respond to your inquiries, including through third-party platforms.

• To provide information on products and services you request or have a representative contact you regarding our products or services.

• To review customer feedback that you requested or asked us to review.

• To market our products and services to you, including contacting you about new product lines, updates, project details, and quality/technical issues.

• To administer surveys and special promotions.

• In accordance with applicable legal requirements, to allow us and our advertising partners to personalize your experience when using the Services and on third-party platforms, including through targeted offers and ads on our websites, third-party sites, and via email or text message.

3. For Financial and Legal Compliance

• To process a payment for a service or product that you purchased.

• To comply with applicable laws and regulations.

• To protect or defend Vida’s legal rights or property.

• To enforce the legal or contractual terms that govern your use of the Services and our products and services.

• For other disclosed purposes to which you consent.

• As required or permitted by law.

Combination and De-identified Data Use

We may also combine information that we collect from you with information we obtain about you from third parties.

We may aggregate and/or de-identify any information collected through the Services. We may use de-identified and/or aggregated data for any purpose, including for research and marketing purposes and to improve users’ experience on the Services, and may also disclose such data to any third parties.

Will I lose my data if I delete the app?

No, you will not lose your data if you uninstall and reinstall the app. All of your information is stored on the back end which allows you the versatility to log in and out of any mobile device. 

It will take a few moments to accurately load everything, but everything will sync right back up!

For more information on how Vida handles the privacy and security of your data, please see here: https://www.vida.com/privacy/