How to Schedule and Manage Your Vida Appointments

This article provides a simple, step-by-step guide to scheduling sessions with your health expert directly in the Vida app. Whether you're booking your first consultation, a follow-up, or need to request an earlier appointment time, these instructions will walk you through the process quickly and efficiently.

Scheduling Your First Session

Some programs require scheduling to be manually activated or reviewed by a provider. If you don't see the scheduling options below, please contact support@vida.com or reach out to your provider via the Chat screen.

1. Navigate to the Appointments section of your app.

2. Tap the "Schedule" button to begin.

3. On the scheduling page, select the date and time that works best for you.

4. Tap the "Schedule Call" button to confirm your session.

5. On the next screen, you can tap "Add to Calendar" to add it to your personal calendar or "Edit Appointment" to make changes.

Confirmation

Once scheduled, your session will appear on your Home screen on the To-Do List. You will also receive a confirmation email and a reminder before the appointment.

Scheduling a Follow-Up Session

Once you complete your initial session, the action to schedule your next follow-up will appear on your Today Tab. Simply tap on this action to begin and repeat the scheduling steps outlined above.

Requesting an Earlier Appointment

If you need to meet with your coach earlier than your currently scheduled time, you can request an exception:

1. Tap on your scheduled appointment to open the calendar view.

2. Tap "Request Exception."

3. Select the reason why you need an earlier session.

4. Tap "Find new Session Time."

5. Choose your new preferred day and time, and then tap "Schedule Session."

Frequently Asked Questions

How long are the sessions?

Sessions typically range from 30–40 minutes, depending on your coach and schedule. To learn more about what to expect with your Vida Health subscription, [Click Here!]

What happens if I miss my appointment?

We understand that emergencies happen. However, please be aware that if you have a pattern of three no-shows to your scheduled sessions, you may no longer be able to schedule future appointments with your health expert. We encourage you to work with your coach to find the best times to meet so you can receive consistent care.